Community Management Services
It starts and ends with community association management.
A Customized Approach
At PENCO, we are committed to providing our residents with unmatched customer service. From our educated and experienced community managers, to accounting and administrative staff, everyone on the PENCO team is dedicated to providing each of our clients with a seamless experience 24 hours a day, 7 days a week. PENCO Management is the community management firm you can depend on!
Our Team Will...
- Maintain files and records for each unit
- Respond to all incoming phone calls, letters, emails
- Administer Rules & Regulations
- Assist the Architectural/Landscape Review Committee
- Partner with your broker on Insurance Administration
- Prepare Agendas for Board Meetings
- Attend Board Meetings
- Prepare and send Board correspondence
- Be available for consultation and provide assistance to Board
- Attend Annual and Special Meetings
- Tabulate votes as provided under the governing documents
- Conduct property inspections as directed by the Board
- Maintain the property in a clean and sightly condition
- Report to the Board President or other designated person significant items of the inspection
- Prepare of specifications for all routine maintenance and service contracts
- Secure bids for contracts according to approved specifications
- Investigate contractor references
- Review bids and make recommendations to the Board
- Finalize contract with approved contractor
- Develop a core of approved contractors for Association use
- Receive requests for maintenance and issue work orders as appropriate
- Record the work order into a computerized system for control, follow-up, etc.
- Record the work order into a computerized system for control, follow-up, etc.
- Supervise your contractors
- Provide 24 hour, seven (7) day per week emergency call service
so far everyone & everything has been a wonderful experience. I think we are going to be very happy here
My image of PENCO Management Co is the impressions I have of my kind friend Debbie Marchiano. I have known her for decades. Debbie is an incredibly capable, knowledgeable and helpful community manager. She is client-focused and action-oriented. Debbie responds to requests more quickly than any other community manager I have ever met in my 44 years of real estate involvement as an owner and as an investor. PENCO is fortunate to have such an amazing ambassador as Debbie.(Balmoral)
Communication about HOA rules, service needs, etc. are always handled timely, professionally and courteously. mksAnother issue resolved with communication and follow up .Always appreciated. Thanks Steve as always. 6/14
Rick Myers was a great to work with. Very knowledgeable and well connected to the residents. A pleasure to work with and easy to communicate with.
I needed help with my account being setup and Rick Myers was extremely helpful throughout the process. He kept in touch with me via email throughout the process, answering all questions and promptly responding back. He even called me back a few times to keep me informed throughout the process. Much appreciated. Thanks Rick!
I want to personally write about my experience with Rick Myers who has recently become the manager of Byers Station. I’ve lived here for 18 years and I can honestly say he is the first person in this role that is responsive! He has been so helpful in the short time he’s been here. I wrote to him about an issue yesterday and he emailed me back at night! On his own free time. Than he left me a message this morning telling me what he planned to do about it. I’m really impressed with his work ethic, his dedication to his job and this community and I’m glad he’s been brought on board. Thank you Rick! Finally someone who is making a big difference here!
We are so happy to have Tonya Davenport as our new Community Manager at Windsor Ridge! She is friendly and does a great job communicating important information with the residents. She has already implemented a lot of improvements to the neighborhood and we are lucky to have her here working on our behalf. Thank you, Tonya!
I'm having a very enjoyable time getting to know members in the community! I'm a vendor (Bohn's Bones Arts)and working with Tonya has been great. She's provided great directions to the clubhouse and the setup and takedown have been stress free. The advertising has been phenomenal! Thank you for the opportunity to work with you!
