Community Management Services
It starts and ends with community association management.
A Customized Approach
At PENCO, we are committed to providing our residents with unmatched customer service. From our educated and experienced community managers, to accounting and administrative staff, everyone on the PENCO team is dedicated to providing each of our clients with a seamless experience 24 hours a day, 7 days a week. PENCO Management is the community management firm you can depend on!
Our Team Will...
- Maintain files and records for each unit
- Respond to all incoming phone calls, letters, emails
- Administer Rules & Regulations
- Assist the Architectural/Landscape Review Committee
- Partner with your broker on Insurance Administration
- Prepare Agendas for Board Meetings
- Attend Board Meetings
- Prepare and send Board correspondence
- Be available for consultation and provide assistance to Board
- Attend Annual and Special Meetings
- Tabulate votes as provided under the governing documents
- Conduct property inspections as directed by the Board
- Maintain the property in a clean and sightly condition
- Report to the Board President or other designated person significant items of the inspection
- Prepare of specifications for all routine maintenance and service contracts
- Secure bids for contracts according to approved specifications
- Investigate contractor references
- Review bids and make recommendations to the Board
- Finalize contract with approved contractor
- Develop a core of approved contractors for Association use
- Receive requests for maintenance and issue work orders as appropriate
- Record the work order into a computerized system for control, follow-up, etc.
- Record the work order into a computerized system for control, follow-up, etc.
- Supervise your contractors
- Provide 24 hour, seven (7) day per week emergency call service
Debbie is the best. She handles problems quickly and is always kind. She had a wealth of knowledge and works diligently for the people of Belmont.Roberta Van Buskirk
I have owned an Aston Arms Condo since 2020 and I have found that Penco management has been very attentive and has address any concern I have had in a timely fashion, even after hours. I appreciate the quick response from their team and have personally dealt with Debbie Marchiano and she has always been friendly, helpful and professional.~Teresa
Debbie is a true professional who is always looking out for everyone’s best interests. Working as a Realtor alongside of Debbie is a joy because I know that she cares as much about a transaction as I do.
I had the pleasure of speaking with Jackie today. She was very so great. You need to have her as your manager.
Thank you Steve for letting Maintenanceknow about the problem with the path lightthat was out. They replaced it yesterday.Regards,Sharon Gilbert
Had a great experience working with Rick Meyers for reserving the club house. He made the process so seamless and easy to follow. Answered all my questions and was very welcoming.
Rick Myers from Penco has been such a great partner and community manager for our Byers Station community. Rick is responsive, takes our concerns to heart and tries to find a solution that is a win-win for our residents and our community. I also appreciate his transparent, frequent communications, which keeps our very large community engaged and informed.
The job of a community manager for a large HOA is a challenging occupation. Tonya Davenport came into our community with positive energy, familiarity with our by-laws and insightful communications. She is continually coming up with events from pool parties, food truck events, contests and more to bring our community together. She responds promptly to communications, treats all owners fairly and has had a very positive influence on our neighborhood. Tonya exceeds in all the traits you would want in a superior community manager. We are extremely fortunate to have her representing Windsor Ridge.
Recently my wife and I had the opportunity to meet and work with Rick Myers from Byers Station in Chester Springs, PA on a landscaping issue. He responded to our email immediately and came out to our home right away to see the problem for himself. He quickly evaluated the situation, proposed a plan, and began the process.What a pleasure working with Rick! He is friendly, approachable, and accommodating. He has integrity and a refreshing work ethic. We cannot thank him enough for his assistance, especially in such a timely manner. We give him 5+ stars ( if it were possible, we'd give him 10)! Thank you so much!
so far everyone & everything has been a wonderful experience. I think we are going to be very happy here
My image of PENCO Management Co is the impressions I have of my kind friend Debbie Marchiano. I have known her for decades. Debbie is an incredibly capable, knowledgeable and helpful community manager. She is client-focused and action-oriented. Debbie responds to requests more quickly than any other community manager I have ever met in my 44 years of real estate involvement as an owner and as an investor. PENCO is fortunate to have such an amazing ambassador as Debbie.(Balmoral)
Communication about HOA rules, service needs, etc. are always handled timely, professionally and courteously. mksAnother issue resolved with communication and follow up .Always appreciated. Thanks Steve as always. 6/14
Rick Myers was a great to work with. Very knowledgeable and well connected to the residents. A pleasure to work with and easy to communicate with.
I needed help with my account being setup and Rick Myers was extremely helpful throughout the process. He kept in touch with me via email throughout the process, answering all questions and promptly responding back. He even called me back a few times to keep me informed throughout the process. Much appreciated. Thanks Rick!
I want to personally write about my experience with Rick Myers who has recently become the manager of Byers Station. I’ve lived here for 18 years and I can honestly say he is the first person in this role that is responsive! He has been so helpful in the short time he’s been here. I wrote to him about an issue yesterday and he emailed me back at night! On his own free time. Than he left me a message this morning telling me what he planned to do about it. I’m really impressed with his work ethic, his dedication to his job and this community and I’m glad he’s been brought on board. Thank you Rick! Finally someone who is making a big difference here!
We are so happy to have Tonya Davenport as our new Community Manager at Windsor Ridge! She is friendly and does a great job communicating important information with the residents. She has already implemented a lot of improvements to the neighborhood and we are lucky to have her here working on our behalf. Thank you, Tonya!
I'm having a very enjoyable time getting to know members in the community! I'm a vendor (Bohn's Bones Arts)and working with Tonya has been great. She's provided great directions to the clubhouse and the setup and takedown have been stress free. The advertising has been phenomenal! Thank you for the opportunity to work with you!
